Miriam,
Customer Service

What immediately appealed to me was that ruck is a family-run, medium-sized company that is nevertheless on its way to the top. It's not an anonymous corporation, but a company where you know the people and can sense where the journey is headed. During my apprenticeship here, I worked in every department – from shipping to purchasing and from dispatching to sales. Two major moments remain in my memory: the company's move to its new building in 2007 and, later, the introduction of the new ERP system in 2017.

THE DAY OFTEN BRINGS UNEXPECTED EVENTS, ESPECIALLY IN DIRECT CUSTOMER CONTACT.

Today, I oversee the entire order processing chain, from ordering and shipping notifications to invoicing. As a key user of our ERP system, I work daily to improve our processes. Since 2024, I have been managing the customer service team in Germany, of which I am very proud.

Reliability makes all the difference.
If I had to choose one value, it would definitely be reliability. We have so many customers who have remained loyal to us over the years – and we contribute a lot to this, especially in customer service. We keep our word, we stay on the ball, and that's exactly what people appreciate about ruck.

IN MY FREE TIME, I AM OFTEN DRAWN TO THE MOUNTAINS – HIKING AND NATURE GIVE ME PEACE AND BALANCE. I'M ALSO A FAN OF FC BAYERN AND KEEP FIT WITH WORLD JUMPING. I ALWAYS MAKE TIME FOR MY FAMILY AND FRIENDS.

And yes, I am satisfied. Especially in times like these, I really appreciate living in peace and having a secure job.